Gibemart Privacy Policy
(Effective as of January 1,2026)
We at Gibemart ("we", "us", or "our") recognize the importance of privacy and confidentiality of personal information.
Gibemart ("Gibemart" or the "Platform") is a multi-service platform encompassing:
- Gibemart Website** (https://gibemart.com)
- Gibemart App (consumer application)
- Gibemart Store App (merchant application)
- Gibemart Delivery Man App (delivery personnel application)
These services connect and facilitate transactions between merchants (or "Sellers"), consumers (or "Buyers"), and delivery personnel.
This Privacy Policy sets out the ways in which we collect, use and disclose information in connection with the operation of our Platform, including personal information about you, Platform users, visitors and representatives. This Privacy Policy also applies to the use of the Platform via your mobile device.
Depending on your location, the entity responsible for handling your personal information is:
For users located in Ethiopia,East Africa: Gibe Fintech, registered at Addis Ababa with Company Registration No.
A. COLLECTION OF INFORMATION
The personal information that we collect from you, either directly or indirectly, will depend on how you interact with us and the Platform. Such personal information broadly falls into the following categories:
Information That You Provide To Us:
We collect personal information directly from you when you choose to provide us with this information through your use of the Platform and through your other interactions with us.
If you are a Buyer, we may ask you to provide:
- Basic Account and Profile Information: Name, username, birthday, gender, address, phone number, email address, and profile image.
- Payment Information: Credit card or similar payment information, billing and delivery address.
- Order and Logistics Information: Details of goods purchased, order ID, logistics information, delivery details, returns, refund information, and transaction history.
- Complaint Information:Information connected with complaints about Platform services or purchased goods/services.
- Identity Information: Passport or other identity verification for customs clearance or after-sales services (where applicable).
- Correspondence Information: Your correspondence with us via email, phone, chat, social media, or customer service.
- General Personal Information (Optional): Body measurements, weight, or other non-identifying information for personalized recommendations.
If you are a Seller, we may ask you to provide:
- Seller Account Information:Email address, contact details.
- Seller Business Information: Company registration number, company name, registered address, tax information, legal representative details.
- Seller Payment Information: Bank account details or payment information for receiving payments.
- Product Information:Details of goods intended for sale.
- Seller Contact Information:Name, address, phone number, email.
- Questionnaire Information: Responses to market research surveys (optional).
If you are a Delivery Personnel, we may ask you to provide:
- Delivery Account Information: Name, contact details, identification documents.
- Vehicle Information: Vehicle registration, insurance details.
- Payment Information:Bank details for receiving payments.
- Location Information:Real-time location data during delivery operations.
Information That We Collect Automatically:
We collect personal information indirectly through automated means:
- Platform Activity Information: Transaction details, pricing, delivery information, dispute records, communications between users.
- Platform Usage Information:IP addresses, date/time of access, device type, browser type, geographic location, browsing patterns, interaction data.
- Derived Information:** Shopping patterns, preferences, characteristics derived from your usage.
- Location Data: Real-time location for delivery tracking and service optimization.
Information That We Receive From Third Parties:
We may receive personal information from:
- Social media platforms (if you register via social media)
- Verification service providers
- Logistics partners and carriers
- Payment service providers
- Marketing partners
B. USE OF PERSONAL DATA
We collect and use your personal information for:
- Verifying account registrations and conducting security checks
- Setting up and administering user accounts
- Providing customer service support
- Facilitating transactions, payments, and logistics
- Providing delivery services and tracking
- Assessing account security and preventing fraud
- Providing personalized recommendations
- Conducting marketing and advertising (with consent where required)
- Conducting research and analytics to improve our services
- Complying with legal obligations
C. DISCLOSURE OR SHARING OF PERSONAL DATA
We disclose/share personal information with:
- Other Platform users (Buyers/Sellers/Delivery Personnel) as necessary for transactions
- Service providers and partners (payment processors, logistics companies, cloud providers)
- Marketing and advertising partners (with appropriate consents)
- Professional advisers and law enforcement agencies when required by law
- Potential buyers in business transactions
- Any other person with your consent
D. RETENTION
We retain your personal information for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. When no longer needed, we securely delete or anonymize your information.
E. RIGHTS REGARDING PERSONAL DATA
Depending on your location, you may have rights to:
- Access your personal information
- Correct inaccurate data
- Delete your personal information
- Object to processing
- Data portability
- Withdraw consent
- Opt-out of marketing communications
To exercise these rights, contact us at [Your Contact Email] or through the Privacy Center in our apps.
F. COOKIES
We use cookies and similar technologies to:
- Enable Platform functionality
- Remember your preferences
- Analyze Platform usage
- Deliver targeted advertising
You can control cookies through your browser settings or our Cookie Preferences. See our Cookie Notice for details.
G. MINORS
Our Platform is intended for users aged 18 and above. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal information, please contact us immediately.
H. SECURITY MEASURES
We implement appropriate technical and organizational security measures to protect your personal information. However, no internet transmission is completely secure. You are responsible for keeping your account credentials confidential.
I. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy periodically. We will notify you of significant changes through the Platform or other means.
J. LANGUAGE
The English version of this Privacy Policy prevails over translations in case of conflict.
K. HOW TO CONTACT US
For general inquiries: gkmegersa21@gmail.com
For data protection requests: gkmegersa21@gmail.com
For Data Protection Officer:gkmegersa21@gmail.com
Mailing Address:
Gibe Fintech
Addis Ababa, Ethiopia
Phone: +251965187496
